Facilities Services

This service request system allows NJIT faculty, staff and students to request services on campus to be performed by Facilities Services.

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If you have an urgent situation (e.g. no heat, electric, gas, water(flood or overflow), extreme low or high room temperatures please contact our Service Desk at 973-596-6200 (Monday – Friday, 8:30 am – 4:30 pm) or Public Safety at 973-596-3111 after normal working hours.


The Service Request System expedites the process of getting work completed and provides communication to the requestor with the following features:
•    Enter detailed information (and pictures) of your request.
•    Specify which "craft" is needed to do the work.  A list of crafts is available on the "crafts" tab.
•    Craft supervisors can email you to request more information or to give you a status.
•    The system will automatically email you to give you updates.
•    You can customize your settings to get more (or less) status emails.
•    You can review previous requests.

Please click on below link to enter into the Service Request System.

MaintenanceDirect by SchoolDude is a cloud-based corrective service solution.  It is integrated with NJIT's active directory to allow you to securely sign in with your NJIT Highlander Pipeline user name and password.  The system will give the entire Real Estate Development and Capital Operations area the ability to better track open orders, understand repeat service issues, monitor preventive service activities, and communicate with our customers.


The system enhances productivity and provides data so we may continuously improve our service to the NJIT community.
For Computing or Telecom issues, please visit the IST Helpdesk at https://ist.njit.edu.


Please email us at maintenance@njit.edu if you have any questions.